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Business Operations Team Lead

2 months ago

Hendersonville, Tennessee, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our store, ensuring that our members receive exceptional service and that our business runs smoothly.

Key Responsibilities
  • Assist management in supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures, and provide guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Ensure club pick up orders are filled, and oversee assigned area of responsibility by handling claims and returns.
  • Organize and maintain availability of carts/flatbeds, and assist members with transporting items.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
  • Prepare daily deposits, prepare and oversee Cash Fund Transfers, and investigate overages and shortages in cash register drawers and accounting office.
Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.
What We Offer

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits include medical, vision, and dental coverage.
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://www.walmartcareers.com/benefits.