Xfinity Retail Team Lead

1 month ago

Hendersonville, Tennessee, United States Comcast Corporation Full time
Job Summary

As a Retail Sales Team Lead at Comcast, you will be responsible for the daily operations of a location and delivering a best-in-class experience for the store team and for customers. You will provide leadership, guidance, coaching, and motivation to the retail sales team to deliver a superior customer experience and achieve desired sales results.

Key Responsibilities

  • Achieve all sales and service metrics through daily supervision, coaching, and consistent performance-management of the retail sales team.
  • Proactively coach and develop store team members to perform their responsibilities at a high level.
  • Ensure the store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
  • Collaborate with other store leaders and staff within and outside the functional team to create synergies and ensure processes are efficient and operational goals are met.
  • Drive operational excellence with a focus on inventory management, leading store inventory cycle counts to ensure timeliness and compliance with store, channel, and company requirements.
  • Review store reports to identify improvement opportunities in sales, inventory, cash handling, productivity, and net promoter system (NPS).
  • Coaches team members on how to position all products with customers and ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
  • Remains current on new and current products and services, industry and competitive trends, and reinforces findings with the team.
  • Administers cash handling policies and procedures and leverages available tools to monitor customer feedback, coach, and take action to improve the store experience.
  • Is well-versed in sales compensation plans and addresses team member questions.
  • Builds collaborative relationships with market and region stakeholders, including the operations manager.

Requirements

  • 5-7 years of relevant work experience.
  • Bachelor's degree.
  • Advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules, and customer engagement.
  • Ability to carry and lift up to 25-pound boxes, stand, and move about the store constantly.
  • Regular, consistent, and punctual attendance, with the ability to work nights and weekends, variable schedules, and overtime as necessary.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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