Warranty Claims Administrator

5 days ago


Opalocka, Florida, United States RT Holdings LLC Full time
Job Summary

We are seeking a highly detail-oriented and organized Warranty Claims Administrator to join our team at RT Holdings LLC. As a Warranty Claims Administrator, you will be responsible for managing warranty claims from start to finish, ensuring timely and accurate processing of claims, and maintaining accurate records.

Key Responsibilities
  • Process and manage warranty claims, including submitting claims to the factory or distributor and reconciling them accordingly.
  • Conduct regular audits to ensure compliance with manufacturer and company policies.
  • Process warranty claims in a timely manner for each franchise or distributor.
  • Ensure proper documentation of all warranty paperwork.
  • Reconcile all warranty receivables with payments through the accounting schedule.
  • Submit rejected claims promptly or obtain authorization to write them off.
  • Follow up on payment of outstanding claims.
  • Track warranty parts by tagging with repair order number, date of replacement, and date of disposal.
  • Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
  • File and maintain all service records as required by the warrantor.
Requirements
  • Highly detail-oriented with solid organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • Strong customer service skills.
  • Active listening abilities.
  • Ability to multi-task and work in a fast-paced atmosphere.
  • Strong attention to detail.
  • Working knowledge of computers (MS Word, Excel, etc.).
  • Ability to read and comprehend instructions and information.
Additional Requirements
  • Must be able to pass pre-employment drug screening and background check.


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