Technical Support Specialist

1 day ago


New York, New York, United States Specific Gravity Group Full time

We are seeking an experienced Technical Support Specialist to join our team in New York City. As a key member of our technical support team, you will provide top-notch support for various client AV systems, including digital menu boards, live audio, and networked hardware.

Your primary responsibility will be to setup and breakdown AV and related hardware, review existing hardware and configurations, and make recommendations for improvements. You will also troubleshoot hardware and software AV issues, document fixes, and implement permanent solutions.

Additionally, you will adhere to and/or create IT AV processes and SOPs, manage, maintain, troubleshoot, and support Pro AV hardware and software, and other related peripherals in the client environment.

The ideal candidate will have at least 4 years of experience in a technical support role providing service desk AV support troubleshooting hospitality or retail end-user issues with hardware and software. They should also have extensive experience with networked Pro Audio hardware configurations, including amps, DSPs, and Cores.

A strong background in Crestron software management and configuration is required, as well as excellent time management, communication, and customer service skills. The ability to act independently and take total ownership of a customer environment is essential.

We offer a competitive salary of $80,000 per year, commensurate with experience. In addition, you will have the opportunity to engage in short- and long-term projects, work collaboratively with a team and clients, and make impactful decisions on a regular basis.

Responsibilities:

  • Setup and Breakdown of AV and related hardware;
  • Review of existing hardware and configurations, and make recommendations for improvements;
  • Troubleshooting hardware and software AV issues as needed;
  • Adhere to and/or create IT AV processes and SOP's;
  • Manage, maintain, troubleshoot, and support Pro AV hardware and software, and other related peripherals;

Requirements:

  • 4 years experience in a technical support role providing service desk AV support troubleshooting Hospitality or Retail end-user issues with hardware and software;
  • Extensive experience with networked Pro Audio hardware configurations, including Amps, DSPs, and Cores;
  • Experience managing, configuring, and supporting Crestron software;
  • Excellent time management, communication, and customer service skills;
  • Ability to act independently, taking total ownership and initiative in a customer environment;


  • New York, New York, United States Omni Inclusive Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Omni Inclusive. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients in the financial domain. Your primary skills will include Unix, SQL, and scripting, as well as...


  • New York, New York, United States CAI Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at CAI. Salary and BenefitsThe estimated salary for this role is $55,000 - $65,000 per year. This includes comprehensive benefits such as health insurance, 401(k) matching, and paid time off. Job DescriptionAs a Technical Support Specialist at CAI, you will be...


  • New York, New York, United States VDart Full time

    Job SummaryAt VDart, we are seeking an experienced Technical Support Specialist to provide high-quality support services to our clients. As a Technical Support Specialist, you will be responsible for delivering exceptional technical assistance to end-users, ensuring that their hardware and software needs are met efficiently and effectively.Key...


  • New York, New York, United States Battery Park Authority Full time

    Job Title: Technical Support SpecialistAbout the JobThis is a great opportunity to work as a Technical Support Specialist with Battery Park Authority. As a key member of our team, you will be responsible for providing technical support to our staff and resolving their IT-related issues in a timely and professional manner.The ideal candidate will have...


  • New York, New York, United States Nebulon Dynamics Limited Full time

    About Nebulon Dynamics LimitedWe are a leading engineering firm that combines innovation and expertise to create groundbreaking solutions. As we continue to grow, we are seeking an exceptional Technical Support Specialist to join our support team.


  • New York, New York, United States Allied Universal® Enhanced Protection Services Full time

    We are seeking a skilled Technical Support Specialist to join our team at Allied Universal Enhanced Protection Services. As a key member of our IT department, you will play a vital role in providing exceptional technical support to our end-users.About the Role:This is a shift-based position, requiring the ability to work independently and as part of a team....


  • New York, New York, United States Services for the UnderServed Full time

    Servicing the UnderServed is a dynamic organization that empowers individuals and communities to thrive.We are seeking an experienced Technical Support Specialist - IT Infrastructure to join our team. This full-time position will be based in our office, Monday through Friday, 9 AM to 5 PM EST.As a Technical Support Specialist, you will provide technical...


  • New York, New York, United States IPolarity LLC Full time

    Job Title: Technical Support SpecialistJob Summary:IPolarity LLC is seeking a skilled Technical Support Specialist to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe....


  • New York, New York, United States Mindlance Full time

    **Job Summary**Mindlance is seeking a highly skilled Technical Support Specialist to join our team in the OMH NYC Field Office. As a key member of our IT team, you will provide exceptional technical support to agency employees, ensuring the smooth operation of personal computing devices, applications, and network resources.**Key Responsibilities:**Monitor...


  • New York, New York, United States Magic Spoon Full time

    Job OverviewMagic Spoon is a fast-growing Direct-to-Consumer (DTC) brand revolutionizing the breakfast cereal industry. We're looking for a skilled IT Support Specialist to join our Enterprise IT department, providing top-notch technical assistance and support across the organization.Estimated Salary: $80,000 - $110,000 per yearKey ResponsibilitiesDeliver...


  • New York, New York, United States DBI Staffing Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at DBI Staffing. As an IT Support Specialist, you will be responsible for providing technical support to all users in the firm.Key ResponsibilitiesRespond to and resolve user inquiries for first- and second-level support received via phone, email, or walk-in, in a timely...


  • New York, New York, United States IPolarity LLC Full time

    Job Title: Technical Support Specialist - IT InfrastructureDescription:We are seeking a highly skilled Technical Support Specialist to join our team at IPolarity LLC in New York City. The successful candidate will be responsible for providing exceptional technical support, systems analysis, and administration in a multi-vendor/multi-solution...


  • New York, New York, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team. This role involves providing technical assistance to users, troubleshooting issues, and escalating problems to the appropriate teams.


  • New York, New York, United States SourcePro Search Full time

    Job OverviewSourcePro Search is seeking a highly skilled Expert Technical Support Specialist to join our team. This role will be responsible for providing technology-related services and support for trials, arbitrations, and presentations.About the JobAs an Expert Technical Support Specialist, you will set up and support global needs for remote temporary...


  • New York, New York, United States Intelligent Staffing Full time

    Job OverviewWe are seeking a skilled Technical Trading Support Specialist to join our team at Intelligent Staffing in NYC. This is a 3-6 month contract with the possibility of extension.About the RoleIn this role, you will provide technical support for trading applications and systems, utilizing your expertise in SQL and scripting languages. You will work...


  • New York, New York, United States Oakridge Staffing Full time

    Oakridge Staffing is a leading provider of IT solutions in the heart of Union Square, NYC. Our company is committed to delivering top-notch services to our clients, and we're looking for a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for managing relationships with staff and vendors while...


  • New York, New York, United States ACL Digital Full time

    About the RoleWe are seeking a highly skilled Technical Field Support Specialist to join our team at ACL Digital. This is a 12-month contract position based in Elmhurst, NY.Estimated Salary:$85,000 - $110,000 per year, depending on experience.Job DescriptionThe successful candidate will be responsible for providing technical support and maintenance services...


  • New York, New York, United States Columbia University Full time

    Columbia University is seeking a skilled Technical Support Specialist to join its team at the Graduate School of Architecture, Planning and Preservation (GSAPP).About the RoleThis full-time position provides IT support to GSAPP students, working closely with the Director of Information Technology. As a member of the Systems Coordinator team, you will be...


  • New York, New York, United States Shape Corp Full time

    Job Title: Technical Support Specialist - Waterjet Cutting SystemsWe are seeking a highly skilled Technical Support Specialist to join our team at Shape Corp. As a Technical Support Specialist, you will be responsible for providing technical support to our customers on the operation, troubleshooting, and repair of our waterjet cutting systems.Key...


  • New York, New York, United States The Rockridge Group Full time

    We are seeking a highly skilled Technical Application Support Specialist to join our team at The Rockridge Group. As a key member of our Application Support team, you will play a critical role in ensuring the smooth operation of our core application platforms.Job DescriptionThe successful candidate will have a minimum of 5 years of technical support...