Client Experience Lead

1 week ago


Mason, Ohio, United States Bri Bosch - State Farm Agent Full time
Job Description: Client Experience Lead

We are seeking a highly skilled Client Experience Lead to join our team at Bri Johnson-Bosch State Farm Agency. The successful candidate will have a passion for delivering exceptional customer experiences and driving business growth.

Estimated Salary: $55,000 - $75,000 per year

About the Role:

The Client Experience Lead will be responsible for establishing and maintaining strong relationships with our customers, providing prompt and accurate service, and utilizing a customer-focused approach to educate clients about insurance options.

The ideal candidate will have excellent communication skills, be proactive in problem-solving, and possess a dedicated commitment to customer service.

Responsibilities:
  • Establish and maintain customer relationships
  • Provide exceptional customer service through prompt and accurate responses to inquiries
  • Utilize a customer-focused review process to educate clients about insurance options
Requirements:
  • Dedicated commitment to customer service
  • Excellent communication and interpersonal skills
  • Proactive problem-solving ability
Benefits:
  • Competitive hourly pay or salary plus commission/bonus structure
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience
  • IRA Match


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