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Director of Ticket Operations

2 months ago

Logan, Utah, United States Unavailable Full time
Job Title: Director of Ticket Operations

Unavailable is seeking a highly skilled and experienced Director of Ticket Operations to oversee the ticket operations for all events, both athletics and cultural events, held at Utah State University.

Key Responsibilities:
  • Provide exceptional customer service to ensure a positive experience for all event patrons.
  • Lead and supervise a team of ticket office staff, including full-time and part-time employees.
  • Oversee ticket operations, including renewals, allocations, and seat improvements for single and season ticket holders.
  • Manage all ticketed events, including athletic events, concerts, conventions, performances, trade shows, corporate, and other special events.
  • Set up season manifests, events, and ticket inventory within the ticketing systems.
  • Manage the online ticket system, including account management, payments, payment plans, print-at-home tickets, e-ticket delivery, PID entry, and mobile ticketing.
  • Collaborate with ticket system vendors to ensure efficient hardware and software operation.
  • Oversight of internal controls and procedures for Ticket Operations, including auditing procedures and reports.
  • Prepare and order ticket stock and oversee printing.
  • Utilize and maintain all ticket office technology, including sales software, validation scanners, credit card machines, and printers.
  • Collaborate with IT staff to install and maintain ticket equipment, computers, and phones.
  • Manage ticket inventory, sales, allocations, and distribution of tickets.
  • Oversee game day box office ticket operations for all sports.
  • Supervise hosted NCAA postseason-ticketed events for all sports.
  • Manage away game and bowl game ticketing.
  • Serve as the Ticket Office representative for away football games, bowl games, men's basketball tournaments, and other NCAA events as needed.
  • Collaborate with marketing and development office to design ticket applications, season tickets, and other promotional materials.
  • Manage data imports and revenue reports for accounts payable.
Requirements:
  • Bachelor's degree in a related field or equivalent relevant experience.
  • Demonstrated knowledge and experience with complex systems and technology.
Preferred Qualifications:
  • Experience with ticketing software systems.
How to Apply:

Please submit your application, including your resume and cover letter, through the USU website.