Store Director

4 weeks ago

Logan, Utah, United States American Freight Full time
Job Summary:

As a Store Director at American Freight, you will be responsible for leading all aspects of the store, including staffing, sales, merchandising, operations, and customer satisfaction. You will oversee a team of salaried, full-time, and part-time hourly associates, and be accountable for the overall financial performance of the store.

Responsibilities:
  • Drive sales and store performance by role-modeling behaviors, hiring, training, and developing a highly productive and diverse team.
  • Lead the store to achieve financial goals, including revenue, margin, expense, cost recovery, customer satisfaction, and inventory shrinkage.
  • Oversee all sales-related initiatives, including the defined selling process, sales targets, financing targets, protection plan targets, and other miscellaneous income opportunities.
  • Manage the Operations Manager to ensure all operations meet standards and expectations, including warehouse operations, delivery operations, inventory management, and daily tasks and activities.
  • Ensure execution of Retail Non-Negotiable Standards, including staffing standards, brand standards, presentation/signing standards, selling processes, and inventory management processes.
  • Manage the overall customer experience, including the in-store experience, response to online customer reviews, resolution of customer complaints, and other customer issues.
  • Partner with the District Manager to address business opportunities within the store.

Qualifications:
  • High School Diploma or Equivalent required, bachelor's degree preferred.
  • 3-4 Years of Related Experience or previous Sales Associate experience preferred.
  • Ability to work a flexible schedule, including evenings and most weekends.
  • Must be able to lift at least 50 lbs.

Preferred Skills:
  • Strong leadership, coaching, and associate development skills.
  • Excellent customer service and communication skills.
  • Persuasion, negotiation, and closing skills.
  • Computer literacy, with Excel/Word/Handheld Unit experience preferred.
  • Strong drive for results and a proactive style of leadership.
  • Ability to manage multiple priorities simultaneously.
  • Knowledge of retail business and store operations.

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