Customer Service Representative

3 weeks ago


Tomahawk, Wisconsin, United States Pizza Hut Full time

Job Summary

The Customer Service Representative is responsible for providing exceptional customer service to our valued customers. This role is a key part of our team and requires a high level of enthusiasm, a willingness to learn, and a commitment to delivering an excellent experience for every customer.

Key Responsibilities

  • Answer customer calls in a timely and professional manner
  • Process customer orders accurately and efficiently
  • Suggest additional menu items to customers to increase sales
  • Enter orders into our point-of-sale system
  • Repeat orders back to customers for accuracy
  • Handle customer complaints in a friendly and efficient manner
  • Greet all customers in a welcoming and friendly manner
  • Clean the front-of-house area to maintain a clean and safe environment
  • Assist with food preparation and restaurant maintenance duties as needed

Requirements

  • Attend work regularly and be punctual
  • Wear a clean and proper uniform
  • Complete training certification
  • Follow company policies and procedures
  • Be at least 15 years of age
  • Be able to verbally communicate with customers
  • Be able to read computer screens and enter data accurately
  • Be able to stand or sit for prolonged periods of time

Work Behaviors

  • Be enthusiastic and willing to learn new skills
  • Be committed to delivering an excellent experience for every customer
  • Be a team player and willing to help other team members as needed
  • Have a strong work ethic and enjoy working hard to accomplish tasks
  • Be friendly and welcoming when interacting with customers and other team members


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