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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.
Key Responsibilities- Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
- Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
- Cash Handling: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
- Communication: Be a great communicator to various departments and management on guest comments and concerns, responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Knowledge and Training: Be knowledgeable of the hotel brand and various programs (travel programs, special offers), and have full knowledge of hotel safety and emergency procedures.
We offer a competitive wage and a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.