Patient Financial Services Representative I

2 weeks ago

Phoenix Arizona, United States HonorHealth Full time

Overview:
$2000 New Hire Bonus Available

This position operates Monday through Friday from 8:00 AM to 4:30 PM.


Are you seeking a role that allows you to contribute to a meaningful mission? At HonorHealth, you will join a dedicated team focused on delivering a comprehensive care experience for our patients.

Here, you will find opportunities to make a significant impact.

With initiatives like our Ambassador Movement and extensive training and development programs, you can choose how you wish to contribute.


HonorHealth provides a diverse benefits package for both full-time and part-time employees, aimed at supporting you and your family in living fulfilling lives.

Explore more about our benefits offerings.

Join us in our commitment to exceed expectations and revolutionize healthcare together.


HonorHealth stands as one of Arizona's largest nonprofit healthcare systems, catering to a population of five million in the greater Phoenix area.

Our extensive network includes six acute-care hospitals, a broad medical group offering primary, specialty, and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services, and more.

With nearly 15,000 team members, 3,700 affiliated providers, and close to 2,000 volunteers, HonorHealth is dedicated to delivering high-quality care and enhancing the health and well-being of communities throughout Arizona.

Learn more about us.

Qualifications:
Education

High School Diploma or GED is required.

Experience

Minimum of 1 year in Healthcare Collections or Customer Service is required.

Responsibilities:
Job Summary

This role serves as a point of contact for patients and visitors regarding patient liability accounts. Responsibilities include reviewing, updating, and collecting self-pay accounts. You will greet callers via phone or digital communication and review all accounts to provide information to patients about outstanding balances. This position also involves providing clerical and secretarial support for the department as needed, along with information regarding financial assistance. The staff member must demonstrate sensitivity to the needs and concerns of patients and their families.

Adherence to network values, policies, and departmental operating procedures is essential while performing job duties.

Proactively identify and address customer needs using the quality service standards outlined in the network's mission, vision, and values.

The employee should possess an understanding of insurance benefits, adjudication, and relevant terminology.

Responsibilities include receiving, managing, and directing revenue cycle phone calls or digital communications. You will review patient accounts for insurance updates, rebills, or further insurance/coding review across all service areas. This role is also responsible for collecting patient liabilities, setting up and monitoring payment plans, maintaining detailed documentation on accounts, and explaining or offering financial assistance. Follow-up communication with patients regarding the status of accounts requiring further review is also necessary.


Perform various clerical tasks, including but not limited to scanning, mailing, updating registrations, releasing information, and balancing according to established policies.

You will be responsible for communicating any issues or changes in departmental workflow. Additional related duties may be assigned as needed.

Maintain effective communication with both internal and external customers. Actively participate as a team member in all aspects of departmental functions. Assist in ensuring clear communication between patients, families, leadership, and other team members.

Facility:
Support Services

Department:
Patient Collections SP

Work Hours:
8:00 AM - 4:30 PM

Shift:
Days

Position Type:
Regular Full-Time

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