Senior Operations Coordinator
4 weeks ago
Eliot's Homeless Services is a leading provider of support services to individuals with serious mental health illnesses or co-occurring substance use disorders who are homeless or at risk of becoming homeless. Our team is dedicated to delivering high-quality care and support to our clients.
About UsWe have a commitment to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.
Job DescriptionWe are seeking a highly motivated and organized Senior Operations Coordinator to join our team. The successful candidate will have a strong commitment to Housing First and Harm Reduction approaches to care.
Responsibilities- Provide logistical support to CSP-HI leadership and staff, including collecting and tracking vital documents and leases for housing placements, coordinating client moves, and supply/food delivery for clients in need.
- Develop and implement a centralized plan for client transportation and resource distribution.
- Collaborate closely with Eliot's BHCP Team to support enrollment and leveraging ACO funded tenancy sustaining supports.
- Develop and implement tracking systems to ensure individuals served have all resources and benefits they are entitled to.
- Identify and address systemic and administrative issues to optimize efficiency and workflow within the field.
- Serve as a member of on call/after hours rotation.
- Oversee Boston based program supplies/inventory and complete ordering as needed.
- Oversee Columbus Avenue Food and Resource Pantry.
- Assist Director of CSP-HI and Quality Assurance Team with Quality Management of program including internal audits to ensure fidelity to MassHealth Performance Specifications.
- Provide field outreach interim stabilization services for clients recently housed as needed/assigned.
- Escalate crisis/emergency calls to appropriate member of the Leadership Team in real-time.
- Bachelor's degree in psychology, social work, nursing, or related field, or 2 years of human services experience.
- Candidates with compelling lived experience and 1 year of professional experience in human services field will be considered.
- Strong commitment to Housing First and Harm Reduction approaches to care.
- Strong organizational, outreach, and communication skills.
- Valid driver license and reliable transportation.
We offer a competitive salary of $65,000 - $75,000 per year, depending on experience. Bilingual candidates are preferred and eligible to receive a 6% differential if fluent in the needed language.
Estimated Salary: $65,000 - $75,000 per year-
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