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Customer Service Representative

2 months ago

Jacksonville, Florida, United States Fortegra Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fortegra Corporation. As a key member of our customer service team, you will be responsible for delivering exceptional customer support through fast and accurate communication, making necessary changes for plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives.

Key Responsibilities

  • Communicate clearly and effectively with customers, conveying needed information in a way that is easy to understand, while showing empathy for customers' situations.
  • Resolve escalated situations in a friendly, courteous manner, always maintaining a positive and professional tone.
  • Ability to multitask using various applications to perform assigned tasks, including processing, logging, and routing claim documents, mail, and claim letters in between calls.
  • Work collaboratively with other departments and external administrators to inquire about claim status or documents pending review.
  • Remain flexible to work various shifts and be willing to learn all lines of business within the department and occasionally assist other units within the company.
  • Establish claims by inputting data from claim documents received from various queues.

Requirements

  • High School Diploma or equivalency required.
  • 1 plus years customer service experience required; experience in a call center environment preferred.
  • Excellent interpersonal and customer service skills.
  • Ability to thrive in a fast-paced, rapidly changing, high volume work environment.
  • Clear verbal and written communication skills.
  • Basic to moderate skills in Word, Excel, and Outlook and other Microsoft Applications.
  • Problem solving skills.
  • Ability to multitask using various applications and channels of communication.

What We Offer

  • Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.