Help Desk Support Specialist

2 weeks ago


Marlborough, Massachusetts, United States Integrated Resources Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Support Technician to join our team at Integrated Resources. As a Help Desk Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Maintain accurate records of client interactions and technical issues
  • Collaborate with other technical teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 2-3 years of experience in IT Help Desk support
  • Windows 7 & 10 experience
  • Microsoft Office 2013 experience or above
  • Knowledge of Laptop/Printer Hardware
  • Networking and Wireless skills a plus
  • PC/Laptop build experience
  • Active Directory and Windows server product experience desired
  • Desktop support tools knowledge
  • Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately
  • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Ability to plan/organize time and workload
  • Ability to follow standard process/procedures
  • IT service management system experience desired (ServiceNow experience a plus)
Preferred Qualifications
  • BA/BS MIS or CIS (or related technical discipline) desired
  • Good troubleshooting and technical skills
  • Good communications skills
Working Conditions

This is a full-time position, and the selected candidate will be required to work on-site. The position requires the ability to lift 50 lbs.



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