Help Desk Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated Help Desk Support Technician to join our team at Integrated Resources. As a Help Desk Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Maintain accurate records of client interactions and technical issues
- Collaborate with other technical teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
- 2-3 years of experience in IT Help Desk support
- Windows 7 & 10 experience
- Microsoft Office 2013 experience or above
- Knowledge of Laptop/Printer Hardware
- Networking and Wireless skills a plus
- PC/Laptop build experience
- Active Directory and Windows server product experience desired
- Desktop support tools knowledge
- Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately
- Good communication skills, telephone support skills, and interpersonal skills with a customer service focus
- Ability to plan/organize time and workload
- Ability to follow standard process/procedures
- IT service management system experience desired (ServiceNow experience a plus)
- BA/BS MIS or CIS (or related technical discipline) desired
- Good troubleshooting and technical skills
- Good communications skills
This is a full-time position, and the selected candidate will be required to work on-site. The position requires the ability to lift 50 lbs.
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