Customer Service Liaison

3 days ago

Rogers, Arkansas, United States NavitsPartners Full time
{"h1":"Customer Service Associate Job Description"} Job Summary

The Customer Service Associate plays a crucial role in managing relationships between carriers, customers, and sales groups for assigned accounts. This position requires developing a deep understanding of the customer's organization, product needs, and processes while collaborating with the Sales team to deliver exceptional customer service.

Key Responsibilities
  • Serve as the primary contact between NavitsPartners' Supply Chain and assigned external customers, overseeing all aspects of the customer relationship.
  • Analyze and respond to incoming inquiries, ensuring prompt resolution.
  • Utilize multiple dispatch systems and external scheduling systems to address and resolve issues for all business units.
  • Maintain comprehensive knowledge of NavitsPartners' internal policies, procedures, and software applications, as well as the structure and procedures of external customers.
  • Identify and implement cost-effective and creative solutions to service both NavitsPartners and customer needs, resolving delivery issues while maintaining positive customer relationships.
Requirements
  • Bachelor's degree or equivalent work experience in transportation or logistics.
  • 1-3 years of business experience in transportation or logistics (beyond regular customer service roles).
  • Proficient in MS Office applications; ability to manage a high volume of inquiries.
  • Excellent written and verbal communication, conflict management, problem-solving, and negotiation skills.
What We Offer

NavitsPartners offers a dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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