Enterprise Architect

2 weeks ago


Santa Fe, New Mexico, United States Highmark Health Full time
Job Summary

We are seeking a highly skilled Enterprise Architect to join our team at Highmark Health. As a key member of our organization, you will be responsible for designing and implementing Contact Center Solutions that align with our business strategy and objectives.

Key Responsibilities
  • Provide strategic consultation to business customers in defining or designing business processes, functions, and organizational structures.
  • Facilitate the development of complex enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques.
  • Lead and participate in enterprise strategy development, including environmental analysis, opportunity identification, value cases, and business innovation portfolio development.
  • Specify and design large or complex systems, solutions, networks, infrastructure elements, or processes.
  • Ensure that the system architecture balances functional, service quality, and systems management requirements.
Requirements
  • 7 years of experience in an IT discipline and 7 years in a business discipline.
  • Bachelor's Degree in Information Technology or a closely related field.
  • Preferred: Master's Degree, industry certifications such as Java Developer, DB2, Cogno, PEGA, Enterprise Architect (SCEA), Project Management.
Preferred Qualifications
  • Experience in designing and implementing contact center technologies aligned to business objectives for on-prem and CCaaS environments.
  • Develop technology roadmaps that align with business priorities and future initiatives.
  • Identify optimization opportunities in current environments.
  • Research and evaluate new concepts in contact center technologies.
What We Offer

We offer a competitive salary range of $92,300.00 to $170,800.00, depending on qualifications and experience. We are an equal opportunity employer and welcome applications from diverse candidates.


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