Enterprise Architect
2 weeks ago
We are seeking a highly skilled Enterprise Architect to join our team at Highmark Health. As a key member of our organization, you will be responsible for designing and implementing Contact Center Solutions that align with our business strategy and objectives.
Key Responsibilities- Provide strategic consultation to business customers in defining or designing business processes, functions, and organizational structures.
- Facilitate the development of complex enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques.
- Lead and participate in enterprise strategy development, including environmental analysis, opportunity identification, value cases, and business innovation portfolio development.
- Specify and design large or complex systems, solutions, networks, infrastructure elements, or processes.
- Ensure that the system architecture balances functional, service quality, and systems management requirements.
- 7 years of experience in an IT discipline and 7 years in a business discipline.
- Bachelor's Degree in Information Technology or a closely related field.
- Preferred: Master's Degree, industry certifications such as Java Developer, DB2, Cogno, PEGA, Enterprise Architect (SCEA), Project Management.
- Experience in designing and implementing contact center technologies aligned to business objectives for on-prem and CCaaS environments.
- Develop technology roadmaps that align with business priorities and future initiatives.
- Identify optimization opportunities in current environments.
- Research and evaluate new concepts in contact center technologies.
We offer a competitive salary range of $92,300.00 to $170,800.00, depending on qualifications and experience. We are an equal opportunity employer and welcome applications from diverse candidates.
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