HR Services Delivery Lead

1 day ago

Camden, New Jersey, United States Campbell Soup Company Full time
Job Title: HR Services Delivery Lead

Imagine working for a company that values its people as the key to its success in the marketplace. A company where achieving extraordinary results and having a stimulating work experience are intertwined.

Job Summary:

We are seeking an HR Services Delivery Lead to influence and enhance the delivery and strategy of HR service delivery and customer experience as part of the HR Operating Model (HROM). This role ensures a constant customer connection and centricity that informs and embeds our customer requirements/needs/experience into the design of our people, process, and technology.

Key Responsibilities:
  • Lead HR project management initiatives from ideation to execution, including creating project plans, defining measures of success, cross-functional collaboration, communication, change management, and stakeholder management.
  • Focus on standardization, simplification, and automation, ensuring standardized processes are maintained and executed consistently.
  • Connect with and influence the HR function to create a common enterprise approach to the customer experience.
  • Assess the effectiveness of the HR Operating Model and develop strategies to continue to evolve, improve, and measure the model and experience for our stakeholders.
  • Enhance and optimize the design of people, process, and technology (Workday, ServiceNow, myHR) to provide the proper balance between customer service, operational efficiency, and cost.
  • Integrate information, data, and feedback from numerous customer inputs (surveys, focus groups, user reports) to derive insights that guide strategic actions to improve customer trust.
  • Identify and translate organizational and customer needs into educational and learning content for consumption by HROM customers/stakeholders.
  • Ensure investment in customer learning drives outcomes in line with stated strategic organizational priorities.
  • Own enterprise HR portal strategy, expansion, design, user experience, and content governance.
  • Review and analyze Customer Satisfaction survey results, complaints, performance data, etc. to proactively identify opportunities for improvement.
Requirements:
  • Bachelor's degree in Human Resources Management, Business Administration, or equivalent required.
  • 7-10 years of progressive responsibility in HR management/operations across the continuum of the HR function, such as COE, business partner, generalist, and operations in a diverse and dynamic environment.
  • Experience leading/participating in large/complex organizational projects with significant change management.
  • Demonstrated competency in both strategic thinking and the ability to deliver plans through mobilization and execution.
  • Experience leading initiatives in a customer-centric environment required. Demonstrated ability to engage diverse customers in a participative manner to identify needs and requirements.
  • Proven project management experience with strong abilities in relationship, stakeholder, and change management.
  • Demonstrated ability to develop and implement educational and developmental material that guide and shape employee behavior toward intended and desired outcomes.
  • Excellent written and oral communication skills; comfortable presenting to all levels of the organization, including an executive-level audience.
  • Demonstrated stakeholder management by developing internal and external relationships that drive business solutions.
  • Experience in developing and utilizing statistics, data analysis, waste identification/elimination, process mapping, root cause analysis that inform corrective action decisions.
  • Knowledge of ServiceNow HR case management system and configuration and Workday business processes preferred.

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