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IT Service Delivery Expert

2 months ago

Camden, New Jersey, United States Virtual Service Operations Full time

Job Summary

Virtual Service Operations is seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in East Camden, Arkansas. In this role, you will be responsible for providing workstation software break-fix support, IMAC, image loads, asset recovery, asset tagging, printer support, and client center support.

Key Responsibilities

  • Provide workstation software break-fix support
  • Perform IMAC (Install, Moves, Adds, and Changes) tasks
  • Load images on workstations
  • Recover and dispose of assets
  • Tag and track assets
  • Provide printer support
  • Support client center operations

Requirements

  • Previous experience in desktop support is desired, but training will be provided for new hires
  • Knowledge of PC imaging and change management
  • Experience with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
  • Must be within driving distance of East Camden, Arkansas, and willing to work onsite
  • U.S. citizenship status is required

What We Offer

  • A virtue-centered team environment
  • Ongoing learning and development opportunities
  • A competitive salary range of $17.00/hr - $25.00/hr