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Revenue Specialist

1 month ago

Canton, Ohio, United States THE KENAN ADVANTAGE GROUP Full time
Job Summary

This role will work closely with various departments to ensure timely billing and resolution of accounts receivable inquiries. The successful candidate will have excellent communication skills and be able to understand contract terminology to effectively communicate with customers on their account balances and discrepancies. The position will report directly to the Revenue Team Manager and will be responsible for reviewing supporting documentation, initiating the billing process, and working closely with internal departments to resolve conflicts. The ideal candidate will have a strong attention to detail, be able to finish tasks to completion, and have proficiency in Microsoft Office Suite Applications.

Key Responsibilities
  • Review supporting documentation and initiate billing process
  • Ability to understand contract terminology as it pertains to the specific customer
  • Assist in implementation of billing procedures for new customer agreements
  • Work closely with internal departments to resolve conflict
  • Report monitoring and accountability to assist management in meeting the department objectives around accuracy and efficiency
  • Create reports and monitor customer account details for non-payments, delayed payments and other irregularities
  • Contact customer to collect on overdue invoices, coordinate rebills, and update pricing errors
  • Identify trends and prevent reoccurring payment issues
  • Crosscheck company records with customer pay agent/payables portals; address inconsistencies and rejected invoices
  • Recommend and help design processes to enhance the order-to-cash functions and systems

Requirements
  • Bachelors Degree in finance related field preferred or equivalent business experience required
  • 2-3 years customer service experience required
  • 2-3 years of billing or collections experience preferred
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
  • Transportation industry experience a plus
  • Strong attention to detail and ability to finish any given task to completion

About the Company

The Kenan Advantage Group is a leading provider of transportation and logistics services. We are committed to providing our customers with exceptional service and support. Our team is dedicated to making a difference in the communities we serve. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.