Retail Service Specialist

1 month ago


Aurora, Colorado, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and customer service initiatives, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges in an efficient and friendly manner.
  • Ensure all merchandise is invoiced before product leaves the store.
  • Delegate and complete Image Maker and merchandising tasks as assigned.
  • Perform all store opening/closing duties, including performing day end procedures and securing the building.
Requirements
  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Retail sales experience, preferably in auto parts.
  • Automotive systems and repair knowledge.
  • ASE Certification.
  • Fluency in multiple languages, with Spanish highly desired.
Benefits
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.


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