Patient Access Representative

3 weeks ago


Abington, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time

Job Summary:

The Patient Access Representative - ER Registration will provide exceptional customer service to patients and families in a fast-paced Emergency/Trauma Center environment. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team setting.

Key Responsibilities:

  • Greets patients and visitors with professionalism and identifies their needs.
  • Obtains and verifies patient demographic, contact information, insurance, and eligibility information.
  • Works closely with clinical staff, interpreters, and other ancillary areas to respond to patient needs.
  • Handles multiple calls and requests in a timely and professional manner.
  • Performs other duties as needed to support the facility.

Requirements:

  • High school degree or GED required; associate degree preferred.
  • Previous customer service experience, preferably in a healthcare setting.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

About Thomas Jefferson University & Jefferson Health:

Thomas Jefferson University & Jefferson Health is a nationally ranked health system committed to providing exceptional patient care, education, and research. We are dedicated to creating a culture of excellence, diversity, and inclusion.



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