Gym Services Director
3 weeks ago
We are a dynamic and supportive community that strives to help our members achieve their fitness goals in a welcoming and motivating environment. Our team is passionate about delivering exceptional service and creating a positive member experience.
Job Title: Team Lead
We are seeking a highly skilled and motivated Team Lead to assist in overseeing gym operations, ensuring a positive member experience, and contributing to the financial success of our club. This role involves providing exceptional customer service, managing front desk tasks, and supporting the Club Manager as needed.
Key Responsibilities
- Oversee Member Service: Ensure all staff provide great customer experiences.
- Support Front Desk: Be involved in all front desk related tasks.
- Lead Gym Tours: Greet/meet potential members and provide gym tours.
- Resolve Issues: Assist in resolving member service issues and questions.
- Provide Backup Support: Support the Club Manager as needed.
- Maintain Cleanliness and Appearance: Oversee the cleanliness and appearance of the gym.
- Support Marketing Efforts: Assist in managing marketing efforts, ensuring staff is aware and trained on current promotions.
- Manage Supplies: Assist in ordering supplies, keeping inventory, and tracking reports as needed.
Requirements
This role requires a strong focus on customer service, active listening, problem-solving, and diplomacy. If you possess excellent communication, organizational, and leadership skills, we encourage you to apply.
Qualifications
- Customer Service Skills: Strong customer service skills are essential for this role.
- Leadership and Organizational Skills: Strong leadership, organizational, and communication skills are required.
- Computer Proficiency: Basic computer proficiency is necessary for this position.
Compensation and Benefits
The estimated annual salary for this position is around $65,000-$80,000 based on location and industry standards. We offer a competitive benefits package and opportunities for professional growth and development.
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