Food Service Operations Manager
6 days ago
We are seeking a skilled Restaurant Assistant Kitchen Manager to join our team at Lloyd Products Inc. in North Buffalo.
About the Role:- This position will be responsible for overseeing restaurant operations, ensuring seamless day-to-day execution, and maintaining high standards of food quality and customer experience.
- The successful candidate will provide leadership, direction, and coaching to team members, fostering a positive work environment and promoting a culture of excellence.
- You will work closely with new hires, training them in our company's ways, and adhere to established Standard Operating Procedures (SOPs), initiatives, and core values.
- Provide expert guidance and oversight to the kitchen and front-line staff, ensuring efficient production, quality control, and exceptional customer service.
- Develop and implement effective inventory management strategies, minimizing waste and optimizing resource utilization.
- Assist in coordinating catering operations, including pickup, delivery, and off-site events, ensuring smooth execution and high-quality service.
- Ensure strict adherence to health and safety protocols, reporting any incidents or accidents promptly.
- Maintain impeccable appearance standards, adhering to uniform guidelines and contributing to a clean, welcoming environment.
- Facilitate open communication among team members, using Basecamp, email, 7Shifts, and other designated platforms.
- Execute opening and closing duties, covering shifts as needed, and recruiting top talent through in-person interviews.
- Responsible for monitoring JOLT Training Path & Skill tracker Logs, providing ongoing feedback, and establishing performance expectations.
- Oversee daily line shifts, managing breaks, filling gaps, and communicating effectively with line staff.
- Able to motivate employees to work collaboratively, striving to meet Lloyd standards in food and service.
- Live and embody Lloyd Core Values, focusing on employee satisfaction, guest experience, and operational excellence.
- Supervise portion control, quantities, and preparation to minimize waste.
- Manage bank deposits, counting tills, recording Credit Card tips, and inputting shrink logs into Inventory software.
- Distribute paychecks and tips, ensuring all staff follow company cash handling procedures.
- Supervise and coordinate activities of cooks, truck workers, and front-line employees engaged in food preparation.
- Knowledge of employee Schedule writing, adjusting food production schedules as needed.
- Demonstrate new cooking techniques and equipment to staff, prepare and cook diverse foods.
- Check raw and cooked food quality to ensure health and safety standards are met.
- Advocate sanitary practices for food handling, cleanliness, and maintenance of all areas.
- Order food and supplies necessary for efficient operation, inspecting received products for accuracy.
- Inspect supplies, equipment, or work areas to ensure conformance to standards, reporting findings to the Kitchen Manager.
- Resolve guest complaints concerning food quality and service, addressing staff on the impact of these issues on guest experience.
- Take disciplinary action when necessary, providing functional expertise for subordinate staff training.
- Familiarize yourself with our Vendors and their supplied goods.
- Cover shifts as needed, preparing, packing, and cooking catering orders, attending Inventory counts, and updating order guides monthly.
- Must be available to work evenings and weekends.
$20-$23 hourly wage
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