E-commerce Sales Specialist

2 days ago


Commerce, California, United States Sobremesa Hospitality Management Full time

About the Role:

We are seeking a highly skilled E-commerce Sales Specialist to join our team at Sobremesa Hospitality Management. As a key member of our sales and marketing team, you will be responsible for driving the growth of our online store sales and streamlining fulfillment center operations.

Key Responsibilities:

Conversion Rate Optimization & E-commerce Sales:

  • Develop and implement strategies to improve conversion rates and increase online sales.
  • Monitor and analyze sales performance metrics to identify trends and areas for improvement.
  • Collaborate with marketing and customer experience teams to optimize website performance and user experience.
  • Analyze website performance metrics and user behavior data to identify opportunities for improvement.
  • Execute and optimize Google Adwords campaigns to boost sales performance.
  • Optimize shipping methods, prices, and manage discounts on the online store to increase customer acquisitions and enhance efficiency.
  • Set up and conduct A/B tests and other experiments to validate hypotheses and drive continuous improvement in conversion rates and revenue.
  • Monitor industry trends and best practices in merchandising and CRO techniques to stay ahead of the curve and maintain a competitive advantage.
  • Manage SEO efforts to increase visibility and traffic.

Fulfillment & Distribution:

  • Process daily online orders across all channels, including Shopify, Wholesale, Los Olivos, and third-party platforms.
  • Support the execution of packaging, logistics, and shipping to ensure smooth operations.
  • Implement strategies to elevate the customer experience, including personalized packaging and follow-up communication.
  • Manage support emails, customer surveys, and resolve any issues that arise.
  • Ensure accurate inventory management and oversee daily shipment operations.

Requirements:

  • Bachelor's degree in Marketing, Business, eCommerce, or related field.
  • Deep understanding of user experience (UX) and customer journey mapping.
  • Expertise in A/B testing and user personalization to enhance the shopping experience.
  • Ability to implement customer service best practices in the eCommerce setting.
  • 3-5 years of experience in managing eCommerce platforms (e.g., Shopify, Magento, WooCommerce).
  • Proven track record of increasing online sales and improving customer engagement.
  • Experience with digital marketing strategies, including SEO, SEM, PPC, and email marketing.
  • Familiarity with eCommerce platforms, content management systems (CMS), and web analytics tools (Google Analytics, Adobe Analytics).
  • Knowledge of HTML, CSS, and basic web design principles.
  • Proficiency in SEO and digital advertising platforms (Google Ads, Facebook Ads, etc.).
  • Strong data analysis skills to interpret metrics and translate insights into actionable improvements.
  • Ability to manage budgets and ensure profitability of online campaigns.
  • Proficiency in reporting tools to monitor eCommerce performance.

Benefits:

  • Five days of paid vacation after one year of employment.
  • Five days of personal leave
  • Medical Benefits
  • Coverage, Vision, and Dental Insurance are available.
  • Employee discounts at our locations.

Compensation:

  • Base Salary: $45,000/year
  • Performance Bonus: Eligibility for performance bonuses based on specific criteria, provided upon job offer. Bonuses are subject to applicable deductions.

Position: Full-time


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