Part-Time Guide

1 month ago


Bonita Springs, Florida, United States Parallel Full time
Job Summary

We are seeking a highly motivated and customer-focused Part-Time Guide to join our team at Parallel. As a key member of our retail team, you will be responsible for providing exceptional customer service, guiding customers through our product offerings, and ensuring a positive shopping experience for all.

Key Responsibilities
  • Provide expert guidance to customers on our cannabis products, including recommendations and education on therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining accurate paperwork and patient records.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS) systems.
  • Maintain accurate records of all activities, including customer records, in accordance with state regulations and HIPAA compliance.
  • Escalate customer conflicts or complaints in a professional and timely manner, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain the cleanliness of the store on a daily basis.
Requirements
  • Age 21 or older.
  • High School Diploma or equivalent.
  • Valid Government-Issued Photo ID.
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays.
  • 1 year in Retail or a related industry where customer service is critical.
  • Constantly operating a computer and other office machinery.
  • Strong attention to detail and ability to multitask and manage time effectively.
  • Excellent communication and organizational skills.
  • Ability to manage difficult situations and resolve in a timely and professional manner.
  • Microsoft Office Suite proficient level.
Preferred Qualifications
  • Experience in the Cannabis industry.
Physical Requirements
  • Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift.
  • Ability to assist with lifting stock and materials.
  • Occasionally positions self to retrieve product or material in the store throughout the duration of the shift.
What You Get
  • Employee discount.
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements.
  • 401k enrollment.
  • Pet Insurance.
  • Tuition Reimbursement Programs.
  • Consistent, reliable benefits; full medical / vision / dental (full time only).


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