IT Application Support Intern
3 weeks ago
About Discovery Senior Living
Discovery Senior Living is a leading provider of senior housing and care services, with a portfolio of upscale communities across the United States. We are committed to delivering exceptional lifestyle and value to our residents, while maintaining a family-first culture.
We are seeking an IT Application Support Intern to join our home office team in Bonita Springs, FL. This is a non-remote opportunity.
The IT Application Support Intern will gain hands-on experience assisting with critical business applications on a fast-paced IT team. Responsibilities include:
- Assisting with the installation, configuration, and testing of new software applications.
- Providing technical support to end-users, resolving application issues and answering questions.
- Documenting application procedures and troubleshooting steps.
- Conducting research on new technologies and industry best practices related to application support.
- Participating in system testing and user acceptance testing (UAT) for new application deployments.
- Creating and maintaining user guides and training materials for assigned applications.
- Staying up to date on current IT trends and emerging technologies.
Qualifications:
- Currently enrolled in a computer science, information technology, or related program (minimum sophomore year).
- Strong understanding of computer hardware and software concepts.
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team.
- A desire to learn and a strong work ethic.
- Must be results-driven and goal-oriented.
- Must be cognitive and able to work under pressure and meet deadlines.
- The ability to multi-task and complete assignments accurately and in a timely manner.
- Must be supportive of a team-spirited environment.
Bonus points for experience with specific application development tools or scripting languages, IT service desk ticketing systems, or provisioning role-based access.
Benefits: $18.00 - $22.00 depending on level of education and experience.
Eligible team members receive a comprehensive benefit package, including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays. Team members are also eligible to participate in our outstanding 401(k) plan with company match and Employee Assistance Program.
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