Employer Advocate
2 weeks ago
We are seeking a highly skilled Employer Advocate to join our team at the Indiana Public Retirement System. As an Employer Advocate, you will play a critical role in providing exceptional customer service to our employer partners, ensuring their needs are met and their questions are answered in a timely and professional manner.
Key Responsibilities- Provide expert guidance and support to employers on pension benefits, plan provisions, and day-to-day administration of INPRS retirement plans.
- Communicate effectively with employers, responding to inquiries, resolving issues, and providing timely updates on account status and wage contributions.
- Develop and maintain strong relationships with employers, fostering a collaborative and supportive environment.
- Stay up-to-date on relevant Indiana code sections and changes to applicable statutes, ensuring accurate interpretation and explanation of benefit provisions.
- Partner with the Employer Advocate Team management to identify areas for process improvement and recommend solutions to enhance customer service.
- Associate's degree and at least one year of customer service experience, or High School diploma/GED with three years of customer service experience.
- Experience in financial services, insurance, group benefit, or pension industry.
- Strong knowledge of INPRS pension plans, systems, federal and state tax laws/policies/procedures.
- Excellent communication, problem-solving, and analytical skills.
- Ability to learn and understand INPRS' systems, email software, and other personal computer skills.
- Competitive compensation.
- Some remote flexibility (must reside in Indiana and surrounding Indianapolis locations).
- Healthcare coverage (medical / dental / vision).
- Health savings account with employer contribution.
- Prescription coverage.
- Employer-funded retirement plan (pension plan).
- Deferred compensation plan (employer and/or employee contribution plan).
- Flexible spending account.
- Work/life balance (37.5 hours weekly).
- 12 paid holidays; 14 during election year.
- Paid leave (personal, sick, vacation).
- Tuition reimbursement.
- Group life insurance.
- Employer-paid downtown parking.
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