Employer Advocate

2 weeks ago


Indianapolis, Indiana, United States Indiana Public Retirement System Full time
About the Role

We are seeking a highly skilled Employer Advocate to join our team at the Indiana Public Retirement System. As an Employer Advocate, you will play a critical role in providing exceptional customer service to our employer partners, ensuring their needs are met and their questions are answered in a timely and professional manner.

Key Responsibilities
  • Provide expert guidance and support to employers on pension benefits, plan provisions, and day-to-day administration of INPRS retirement plans.
  • Communicate effectively with employers, responding to inquiries, resolving issues, and providing timely updates on account status and wage contributions.
  • Develop and maintain strong relationships with employers, fostering a collaborative and supportive environment.
  • Stay up-to-date on relevant Indiana code sections and changes to applicable statutes, ensuring accurate interpretation and explanation of benefit provisions.
  • Partner with the Employer Advocate Team management to identify areas for process improvement and recommend solutions to enhance customer service.
Requirements
  • Associate's degree and at least one year of customer service experience, or High School diploma/GED with three years of customer service experience.
  • Experience in financial services, insurance, group benefit, or pension industry.
  • Strong knowledge of INPRS pension plans, systems, federal and state tax laws/policies/procedures.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to learn and understand INPRS' systems, email software, and other personal computer skills.
What We Offer
  • Competitive compensation.
  • Some remote flexibility (must reside in Indiana and surrounding Indianapolis locations).
  • Healthcare coverage (medical / dental / vision).
  • Health savings account with employer contribution.
  • Prescription coverage.
  • Employer-funded retirement plan (pension plan).
  • Deferred compensation plan (employer and/or employee contribution plan).
  • Flexible spending account.
  • Work/life balance (37.5 hours weekly).
  • 12 paid holidays; 14 during election year.
  • Paid leave (personal, sick, vacation).
  • Tuition reimbursement.
  • Group life insurance.
  • Employer-paid downtown parking.

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