Hotel Operations Specialist

6 days ago


New York, New York, United States Trump Intl Full time
Company Overview

Located in the heart of Manhattan, Trump International Hotel & Tower offers an unparalleled luxury experience. With its stunning views of Central Park, world-class amenities, and exceptional service, this iconic hotel is the perfect destination for discerning travelers.

About the Role:
We are seeking a highly skilled Training and Quality Manager to join our dynamic team. In this critical role, you will be responsible for driving continuous improvement, maintaining high levels of service quality, and promoting a culture of excellence within the hotel.

Key Responsibilities:
  • Developing and implementing comprehensive training programs to enhance employee skills
  • Conducting regular quality audits to ensure compliance with operational standards
  • Maintaining high levels of customer satisfaction through proactive issue resolution
  • Collaborating with department heads to promote a culture of continuous improvement

Requirements:

Education and Experience:
A degree in Hospitality Management is preferred. The ideal candidate will have at least 3 years of experience in training, quality assurance, or Human Resources, with excellent communication, leadership, and problem-solving skills.

Compensation and Benefits:
The estimated salary for this role is $63,000-$67,000 per year. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and professional development opportunities.

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