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Restoration Operations Manager

2 months ago

Columbia, South Carolina, United States SERVPRO Full time
Key Responsibilities

As a Restoration Production Manager at SERVPRO, you will oversee the execution of franchise processes related to customer interactions and satisfaction. This includes monitoring and following up on assigned jobs to ensure customer needs are met.

Leadership and Team Management

You will manage relationships with centers of influence (COIs) and oversee the scheduling of jobs, resources, and crews in accordance with SERVPRO's franchise production guidelines.

Job File Management and Efficiency

Manage job file documentation, job profitability, and efficiencies, as well as train, manage, and recruit production personnel to maintain high standards of performance.