Senior Home Technology Consultant

4 weeks ago


San Jose, California, United States DISH Full time

At DISH, we're pushing the boundaries of connectivity, transforming lives for over 40 years. Our reach spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're building America's First Smart Network.

Our Technicians play a vital role in delivering exceptional TV and Smart Home solutions to millions of customers. As a Field Technician, you'll be trained to lead the charge for world-class customer experiences, educating and connecting Americans with every home visit. You're the backbone of our organization, ensuring an excellent customer experience. Our dedication to customer satisfaction has earned us the J.D. Power award for #1 Overall Customer Satisfaction for six consecutive years.

What's in it for you?

  • Guaranteed promotion after 6 months with a $1.00 per hour pay increase
  • Performance Incentives with the potential for up to $6,400 in the first year and $9,100 in subsequent years
  • Paid training, paid time off, and paid holidays
  • Medical, Dental, Vision, and Life Insurance packages and Health Savings Account
  • Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans
  • 401(K) with company match and Employee Stock Purchasing Program (ESPP)
  • Tuition Reimbursement
  • DISH-supplied van, tools, and uniforms

Our greatest benefit lies in opportunity, with over 400 current technician leaders starting as technicians. If you possess grit and tenacity, you'll grow quickly at DISH. Performance-based promotions include a 5% pay increase at level 2 and 10% at levels 3 and 4.

What will you be doing?

As a Senior Home Technology Consultant, you'll represent DISH in customers' homes daily. We build our value by simplifying lives and consulting homeowners on their infinite smart home possibilities during the DISH install.

Required Skills and Qualifications:

  • Aptitude to build rapport quickly, ensuring a great experience for our clients
  • Ability to stand on high ladders (up to 40 feet) for extended periods, lift over 70 lbs at a time, and meet individual weight limit requirements of 335 lbs
  • Ability to crawl into small spaces and work in varying climates/weather conditions
  • A valid driver's license in the state of employment with a driving record meeting DISH's safety standards
  • Travel may be required

Benefits:

We offer versatile health perks, including flexible spending accounts, HSA, 401(K) Plan with company match, ESPP, career opportunities, and a flexible time away plan. All benefits can be viewed on our website. The base pay range is a guideline; individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and subject to change based on work location.

Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We're dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

Salary Range: $26.50/hour



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