Customer Service Representative Position
5 days ago
Roto-Rooter in Columbia, Tennessee is hiring a Customer Service Representative to join their team. This role offers a competitive salary of $16 per hour and includes paid time off.
About the CompanyFounded in 1935, Roto-Rooter has grown to become the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle says it all - we solve problems quickly while providing excellent customer service.
Job Responsibilities- We're looking for someone who can provide world-class customer service through scheduling, communication, and follow-up with our customers.
- Our ideal candidate will strive to minimize handling time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules.
- They will plan and organize work to maximize productivity in all customer service activities.
- The successful candidate will consistently handle customer contacts in full conformance with defined process requirements, quality standards, and business rules.
- They must be able to consistently meet and exceed individual performance goals.
- Taking appropriate actions to address noted areas for improvement is crucial.
- Speaking clearly and concisely is essential.
- Service orientation is key, actively looking for ways to help people.
- Writing skills are necessary for effective communication with customers.
- Ability to communicate telephonically is a must.
- Good knowledge of telephone and computer systems is required.
- Active listening skills with strong attention to detail are essential.
- Responding to constructive feedback in a positive and professional manner is vital.
- Ability to meet and exceed department goals and guidelines is a requirement.
- Willingness to cross-train in other platforms is desired.
- Determining customer needs and satisfying them is the goal.
We pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance and hard work. Additionally, we offer our employees top pay, job security, and opportunities for career advancement.
LocationThis position is located in Columbia, TN (38401).
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