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Senior Operations Manager

2 months ago

Bedford, Massachusetts, United States Mahima Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Mahima. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our coding team and ensuring that our operations are running smoothly and efficiently.

Key Responsibilities
  • Develop and implement ED pro/facility coder production, other specialties, and consistently meet LogixHealth coding industry standards
  • Monitor and track use of operational production tools to determine root cause and provide a meaningful analysis
  • Direct the off-shore production operational team
  • Manage new and established client production opportunities for the coding staff
  • Assign work to staff and ensure completion
  • Delegate day-to-day oversight to supervisors or team leads
  • Ensure staff is trained and aware of job and company expectations and determine remedial action when needed
  • Ensure a cooperative team environment by effectively communicating with staff about department and company initiatives, adjusting procedures as necessary to create process efficiencies, resolving issues among staff, encouraging constructive feedback from staff and between team members
  • Comply with all State and Federal Laws regarding an effective Compliance Program inclusive of HIPAA Privacy and Security
  • Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in LogixGarden relevant to this position
  • Ensure departmental employees follow the Code of Conduct, compliance policies and procedures
  • Administer the appropriate sanction when an employee violates a compliance policy or procedure
  • Manage the recruitment process, including identifying needs, posting internally, screening and interviewing candidates
  • Review and approve time and attendance records according to company standards
  • Provide on-going feedback and annual performance reviews
  • Uphold company mission, vision, and values
  • Proactively monitor company policies and address transgressions appropriately
  • Facilitate meetings within the department and make presentations to senior management as needed
  • Monitor and enforce compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment
Requirements
  • Bachelor's degree or certification or equivalent combination of education and experience
  • Prior MS Office experience, including proficiency with Excel and Word, and internet software experience required
  • Prior Emergency Department specific, or related, coding background with a familiarity of different types of chart constructs is preferred
  • Ability to organize and prioritize information with a strong attention to detail
  • Ability to facilitate the education opportunities for established coders
  • Ability to work with several new coders at the same time
  • Ability to assess/evaluate skills for many aspects of coder education
  • Ability to multi-task and remain calm in a stressful fast-paced environment
  • Ability to identify and solve problems
  • Ability to be flexible and possess a positive attitude while viewing problems as an opportunity for improvement
  • Ability to communicate effectively verbally and in writing
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Ability to write routine reports and correspondence
  • Ability to apply common sense understanding to carry out instructions
  • Ability to deal with problems involving several concrete variables in standardized situations