Senior Director of Sales Operations

4 days ago

Bedford, Massachusetts, United States Lantheus Medical Imaging Inc Full time
Job Title: Senior Director, Sales Operations

Lantheus Medical Imaging Inc is a leading company in the medical imaging industry, and we are seeking a highly skilled Senior Director of Sales Operations to join our team.

Job Summary:

The Senior Director of Sales Operations will play a critical role in driving strategy and execution of Sales Operations. This includes overseeing Commercial Field incentive compensation planning and implementation, territory management, promotional activity tracking, fleet management, and reporting. The business owner of field CRM (Veeva), which includes responsibility for driving development/configuration, data maintenance, training, and implementation.

Key Responsibilities:

  • Lead Sales Operations process and systems to enhance efficiency and productivity
  • Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation
  • Collaborate with broader Commercial Operations team to review data, improve existing processes, and on new projects to support the business
  • Oversee sales incentive compensation plans (IC); the models and analysis of potential IC, forecasting performance, territory management design and associated expenses. Solicit input on current and potential plan designs from various stakeholders. Review and approve all plans and payouts.
  • Implement best practices in sales automation and CRM utilization and other sales-related applications. Drive projects related to the development of these tools. Responsible for training on the use of the CRM and related data corporate-wide.
  • Manage back-end data load of third-party data sources and all linking and data reconciliations between the enterprise data warehouse and the enterprise resource planning system
  • Drive the efforts of sales operations in providing field support for the company's vendor access program and vehicle reimbursement program and/or fleet management.
  • Consult with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements.
  • Collaborate with Internal and External stakeholders including, Sales and Marketing, Finance, Customer Service and Medical to communicate and drive programs throughout the organization. Develop and maintain strong working relationships with key stakeholders across multiple internal work teams.
  • Maintain current knowledge of and ensure all functional work team activities are conducted in compliance with the full range of related internal and external systems, technology, regulatory requirements and related policies and procedures.

Requirements:

  • Bachelor's degree required.
  • Minimum of 9+ years progressive in pharmaceutical Sales Operations preferably at a small to mid-size company.
  • Experience in People Management; building, coaching, and supporting professional development for team members. Creating a culture of collaboration, innovation, and continuous learning.
  • Demonstrated strong business analytic ability to analyze data as well as develop, execute, and adjust programs based on business needs
  • Previous experience in pharmaceutical and/or diagnostics; radiopharmaceuticals preferred
  • Experience supporting Veeva CRM applications
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and drive execution with strong business impact
  • Proven track record of being able to plan, prioritize, & complete competing projects on time inclusive of problem solving throughout the projects.
  • Demonstrated understanding and fluency of the business drivers, dynamics, and regulations within institutional settings and the healthcare industry
  • Must have experience with writing business requirements for IT and driving system configuration and development related projects.
  • Excellent interpersonal, written, and verbal communication skills, and the ability to effectively deliver executive presentations.
  • Competent experience of using Microsoft Office products, specifically Strong MS excel skills is required
  • Routine travel as necessary or required based on business need (including sales meetings, leadership meetings, and mandatory in-person travel), which may include overnight and/or weekend travel and regularly flying on airplanes.

Core Values:

The ideal candidate will embody Lantheus core values:

  • Let people be their best
  • Respect one another and act as one
  • Learn, adapt, and win
  • Know someone's health is in our hands
  • Own the solution and make it happen

Lantheus is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Lantheus is an E-Verify Employer in the United States. Lantheus will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Lantheus Talent Acquisition team at talentacquisition@lantheus.com.

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