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AV Systems Technician

2 months ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time

About the Role:

Seminole Gaming is seeking a highly skilled AV Systems Technician to join our team. As an AV Systems Technician, you will be responsible for installing, maintaining, and operating all IP and analog audio/visual equipment.

Key Responsibilities:

  • Install, troubleshoot, and optimize IP AV devices, including hardware and software issues.
  • Troubleshoot network connectivity issues and install/re-install cable as necessary.
  • Provide basic network administration support, including VLAN creation.
  • Assist with the rollout of AV system hardware and software upgrades and patches as those requirements arise.
  • Liaise with and provide training and support to end users and staff on AV system operation and other technical AV issues.
  • Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company's AV environment.
  • Assist in ensuring that customer requests via the ticketing system are managed to closure.
  • Troubleshoot malfunctions and/or audio & video shorts when necessary.
  • Maintain all LED and LCD displays on property.
  • Control all volume levels and video content for the property, assist local entertainers with sound before and after their scheduled performance time when needed.
  • Maintain a clean and organized work area as directed.
  • Perform administrative tasks as may be required by local and corporate policy.
  • Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
  • Perform a variety of tasks as required by sister properties.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
  • Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Requirements:

  • High School Diploma or equivalent required. Associates Degree in a computer-related discipline is preferred.
  • Minimum of two (2) years experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.
  • Must possess or acquire A+ certification in the first 12 months of employment.
  • Experience with Amino, Digital encoders, Direct TV, Digital audio equipment, Triple Play. Triple Sign, Q-SYS, Crestron, Poppulo/FWI is a plus.
  • Technical knowledge of Windows 2010/2011 and Apple products. Knowledge of current protocols TCP/IP, WINS, DHCP, and DNS required.
  • Experience installing, configuring, and troubleshooting network AV devices.
  • Experience installing wall-mounted TVs in a production environment.
  • Experience working with the basics of Cisco switches; the ability to configure a VLAN.
  • Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.
  • Must possess a positive demeanor and work well in a team environment.
  • Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
  • Must have strong analytical and problem-solving abilities.
  • Willingness to work in stressful situations in front of multiple demanding customers.
  • Neat appearance and professional conduct are required.