Membership Team Lead
6 days ago
The Membership Manager is responsible for delivering exceptional membership experiences, driving sales growth, and fostering a positive club environment.
Key responsibilities include:
- Recruiting and retaining new members
- Achieving monthly sales targets and revenue goals
- Managing staff in assigned departments, including hiring, mentoring, and performance evaluations
- Creatingschedulesandimplementingdepartmentstandardoperatingprocedures
- Maintaininghighstandards ofcustomer service and ensuring a welcoming atmosphere
- Coordinatingstaffmeetings and communicating club activities to team members
- Tracking inventory, ordering supplies, and optimizing inventory systems
- Promoting the sale of pro shop items, drinks, and supplements
Essential Skills and Qualifications:
- Excellent verbal and nonverbal communication skills
- Strong work ethic, punctuality, organization, and attention to detail
- Ability to maintain a friendly, enthusiastic, and positive attitude
- Outwardly facing professional appearance
- Confidence in creating new relationships quickly
- Ability to acquire and apply new knowledge and skills rapidly
- Demonstrated selling skills, including cross-selling and upselling
- Basic computer skills (MS Office, email, MS Windows)
Required Experience, Education & Certifications:
- High school diploma or GED
- Two years of experience in sales preferred
- CPR/AED Certification required
Compensation and Benefits:
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, our benefits package includes:
- Complimentary membership and guest privileges
- Discounts on personal training, mind&body, aquatics, and kids programs
- Discounts on Serenity Day Spa Services and all apparel
- Employee referral gift
- In-house continuing education credits and CEC reimbursement
- Medical, dental, vision, supplemental benefits, and group life insurance
- 401(k) retirement plan
- Paid time off
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