PEGA Solutions Associate

2 days ago

Floral Park, New York, United States Scotiabank Full time
Job Summary

We are seeking a highly skilled Technical Solutions Specialist to join our team at ScotiaTech in Bogota, Colombia. As a key member of our Global Contact Center Platform team, you will play a critical role in ensuring the success of our business strategies and objectives.

Your primary responsibility will be to contribute to the overall success of the Global Contact Center Platform/Scotiabank in Bogota, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives.

You will be responsible for ensuring all activities are conducted in compliance with governing regulations, internal policies, and procedures. Additionally, you will champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Key Responsibilities:

  • Assist the lead and/or team as a specialized technical guide in the analysis, design, development, implementation, architecture, and support of Pega base solutions.
  • Share knowledge and help the team with the correct usage of Pega tools and capabilities.
  • Collaborate as part of an Agile development team, participate in daily stand-ups, work estimations, identify blockers, and propose solutions.
  • Participate actively in demos and review sessions of all project deliverables to assure the quality and completeness of the functionalities.
  • Assure the delivery of solutions within the committed times and with the expected quality.
  • Assist actively in the identification of enhancements to the base product, bring in recommendations on the standard around the system architecture, applications, development, integrations systems, data model, and testing.

Requirements:

  • Demonstrate enough flexibility and adaptability, willing to learn new methodologies, tools, platforms, and systems.
  • Demonstrate enough skill to quickly and independently develop and advanced knowledge of the PRPC architecture, as well as its implementation and design functionalities.
  • Demonstrate enough customer focus, with a genuine interest in working collaboratively with others, providing support to peers, and willing to give and receive constructive feedback.
  • Collaborate and team up with product owners, technology team, and colleagues. Continual focus on Customer success.
  • Participate in reviews and walkthroughs of all major project deliverables to ensure the quality and completeness of functionality, meeting high availability, integrity, and reliability requirements.
  • Keep current on rapidly changing technological trends, self-teach new technologies, and maintain an understanding of the Division's business and technology strategies.

Competencies:

  • Excellent interpersonal relationships to deliver proposals, provide user support, and interact with team members, as well as with other departments.
  • Be proactive and assist the leader and/or team with compliance, management, and/or monitoring of situations related to the project; the above based on deadlines and priorities committed.
  • Assist the leader with the analysis of requirements, needs, and/or implementations; understanding the interrelation between different elements, perspective from beginning to end in decisions, to identify problems and blocking aspects.
  • Demonstrates understanding of concepts and little experience in the creation of designs that are scalable over time, extensible, and/or modular.

Education:

  • Professional in systems engineering or related engineering is required.
  • 1 year of practical experience; it can be acquired in university, personal projects, online courses, trainings, etc.
  • Proven experience of one year in the development of applications with Pega (nice to have).
  • Experience of at least 8 months in Agile projects.
  • Experience in analysis, design, and software development focused on business solutions in Java.
  • Experience in J2EE (JSP, Servlets, EJB, XML, Java) and/or .Net is desirable.
  • Experiences in Websphere or Weblogic Application Server is desirable.
  • Object-oriented design and development experience.

Working Conditions:

  • Work in a standard office-based environment; non-standard hours are a common occurrence.
  • The collaborator will work in normal business conditions. Meeting trips can be extended to other facilities, including supplier sites inside and outside of Colombia.
  • Participate in the provision of third-level support for applications within the departments of CCT or IT&S.
  • Will work implementing deliverables as in the support.
  • Fast-paced, highly collaborative, and open environment, where all team members are visible and constantly interacting.
  • Team's charts (Sprint Backlog, Product Backlog, etc) are visible and tracked across the team's shared workspace.
  • Periodic speaking occasions, presentations, stand-up meetings, etc.
  • Require a moderate degree of mobility - primarily phone, meetings, laptop.
  • Occasional commute to different locations of the bank may be required.

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