Service Operations Supervisor
1 week ago
We are seeking a highly skilled Service Operations Supervisor to join our team at Paladin Technologies. As a key member of our operations team, you will be responsible for overseeing service technicians and managing service work orders within your designated region.
Key Responsibilities- Ensure customer satisfaction by resolving issues promptly and efficiently
- Collaborate with CSR and CSA teams to monitor, update, and resolve calls
- Generate reports as directed by PTI leadership, outlining metrics related to call handling, call volume, SLA resolution times, and other specified metrics
- Partner with local leaders to formulate departmental goals, policies, and procedures
- Accountable for overall site safety and the promotion of safety programs
- Maintain and protect assigned Company assets
- Represent Company in a business-like professional manner in both conduct and appearance
- High school diploma, or equivalent
- Minimum 2 years of experience in a technical customer service environment
- Minimum 2 years of experience demonstrated in the security systems industry
- Valid Driver's License with acceptable record
- Ability to pass pre-employment and customer-required background checks and drug screens
- Associates degree (2 year) in a technical capacity
- 2 years of experience in service operations
- Knowledgeable of current State and Federal labor law and Union contract compliance
- Excellent time-management and organizational skills
- Ability to solve problems and collaborate with additional resources for resolutions
- Ability to organize workload for effective implementation, including the ability to multitask while under deadlines or time constraints
- Excellent interpersonal skills including customer service skills
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. Some local travel may be required. Site work job conditions are similar to typical construction projects.
BenefitsColleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.
Pay$75-90,000 Annually DOE
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