Member Service Representative

3 weeks ago


Cicero NY USA, United States Broadview FCU Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Associate to join our team at Broadview FCU. As a key member of our branch team, you will be responsible for delivering exceptional service to our members, ensuring a positive and personalized experience at every interaction.

Key Responsibilities
  • Provide top-notch service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Process financial transactions accurately and efficiently, maintaining a high level of attention to detail.
  • Act as a first line of defense in detecting and reporting suspicious activity, ensuring the security of our members' accounts.
  • Build strong relationships with members by engaging in meaningful conversations, identifying their needs, and providing tailored solutions.
  • Stay up-to-date on our products and services, promoting awareness and education to our members.
  • Collaborate with colleagues to achieve branch and corporate goals, participating in cross-selling initiatives and campaigns.
  • Seek opportunities for professional growth and development, taking advantage of coaching, mentoring, and training programs.
  • Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
Requirements
  • High School Diploma or equivalent, with customer service experience preferred.
  • Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
  • Flexibility to work out of any location, as business needs dictate.
  • Ability to lift at least 10 pounds and stand for long periods of time.
What We Offer

Broadview FCU offers a competitive starting compensation of $20.00 - 21.00/hr, plus a comprehensive benefits package. We are an equal opportunity employer, committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.



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