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Branch Service Manager

2 months ago


Fairhope, Alabama, United States Sunbelt Fire Full time
About the Role

Sunbelt Fire is seeking an exceptional Service Manager to lead our Fairhope, Alabama Branch. As a key member of our team, you will be responsible for managing the day-to-day operations of the Branch Service Department, including personnel, customer service, shop and field repair work, new truck prep, warranty, parts coordination, and quality control.

Key Responsibilities
  • Department Leadership: Manage the day-to-day operations of the Branch Service Department, including personnel, customer service, shop and field repair work, new truck prep, warranty, parts coordination, and quality control.
  • Service Program Management: Manage annual scheduled services programs and contracts, including preventative maintenance, annual pump testing, inspections, maintenance contracts.
  • Repair and Refurbishment: Manage collision and body repair, refurbishment, and upgrade work.
  • Leadership and Accountability: Leadership, management, and holding all direct reports accountable to their responsibilities.
  • Department Growth: Generate department growth by achieving daily, weekly, and monthly key performance indicators (KPIs).
  • Customer Satisfaction: Customer satisfaction and customer experience results and KPIs to set the industry standard.
  • Safety and Training: Ensure proper onboarding, safety training, technical training, and continuing education of technicians.
  • Staff Development: Recruiting, onboarding, training, development, and continuing education of all technicians and department staff.
Requirements
  • Experience: 5+ years technical and/or supervisory experience in the commercial truck/heavy equipment industry.
  • Communication Skills: Excellent verbal and written communication skills.
  • Multi-Tasking: Ability to multitask and multi-project many items simultaneously.
  • Attention to Detail: Detail oriented.
  • Sales and Customer Service: Excellent sales and customer service skills.
  • Task Prioritization: Ability to prioritize tasks and delegate them when appropriate.
  • Customer Relationship Building: Excellent follow-up and customer relationship building skills.
Work Environment and Travel
  • Work Environment: Generally, works in an office environment, but regularly exposed to shop noise, heat, and other conditions.
  • Travel: Occasional travel to visit customers or attend training.
Benefits
  • Medical and Dental Benefits: Medical, prescription drug, dental, and vision benefits.
  • Life Insurance: Company paid Life Insurance.
  • Disability Benefits: Company paid Long Term Disability (Short Term Offered).
  • Retirement Plan: 401K with company match.
  • Time Off: Vacation and holidays.