Global Customer Support Lead

4 days ago


Westborough, Massachusetts, United States Murata Power Solutions Full time
About Murata Power Solutions

Murata Power Solutions is a leading provider of power conversion products that are sustainable and efficient. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.

The Customer Service Manager role at Murata Power Solutions requires a highly motivated and experienced professional who can lead a global team to deliver exceptional customer experiences. The successful candidate will be responsible for managing the interface between Murata's global Affiliate network and Murata Power Solutions, overseeing policies and procedures, employee performance, and cross-functional collaboration with internal teams to achieve company objectives.

Responsibilities
  • Team Leadership & Development:
  • Provide day-to-day supervision and guidance to the customer support team, fostering a culture of excellence and accountability.
  • Cross-Functional Leadership:
  • Build strong partnerships with internal teams to ensure alignment on customer expectations and operational priorities.

Requirements:

  • Leadership Ability: Proven ability to lead and motivate a global team in a high-pressure, deadline-driven environment.
  • Customer Service Expertise: Advanced knowledge of customer service processes, order fulfillment, and customer satisfaction metrics.

Estimated Salary: $110,000 - $125,000 per year

Benefits:

  • Attractive compensation package
  • Comprehensive benefits program
  • Opportunities for career growth and development
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