Medical Receptionist

2 weeks ago

Philadelphia, Pennsylvania, United States Northern Children Full time
Job Title: Front Desk Medical Receptionist

At Northern Children's Services, we are seeking a highly skilled and compassionate Front Desk Medical Receptionist to join our team. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our medical staff.

Key Responsibilities:
  • Manage incoming calls, greet clients, and provide direction in a friendly and professional manner.
  • Collect and update patient information, including medical history and insurance.
  • Answer phones, screen, and route all incoming calls as appropriate.
  • Scan incoming documents into our electronic health record (EHR) system and route to the proper person.
  • Retrieve incoming faxes and distribute to the designated person.
  • Collect all incoming mail for distribution.
  • Stamp all outgoing mail.
  • Fax and upload documents within our EHR software.
  • Organize and manage a variety of tasks effectively.
  • Pay attention to detail to schedule patients correctly and communicate scheduling.
  • Facilitate internal referrals and verify insurance.
  • Utilize technological skills to update Excel spreadsheets and track data.
  • Interact positively with patients who may be upset or stressed.
  • Schedule initial and follow-up appointments with prospective consumers.
  • Contact consumers to ensure they attend scheduled appointments.
  • Clearly and effectively communicate pertinent consumer information to responsible parties.
  • Contact pharmacies as needed.
  • Contact hospitals and request consumer medical information as needed.
  • Inform the clinician/assessor at once of any crisis situations.
Requirements:
  • High school diploma or equivalent required; associate's degree preferred.
  • Medical experience a must.
  • Strong verbal and written communication skills.
  • Interpersonal skills to create a pleasant experience by being personable and attentive.
  • Familiarity with medical terminology and procedures a plus.
  • Organization skills to keep accurate records and find important information quickly.
  • Time management skills to prioritize and complete a wide variety of tasks.
  • The ability to develop a clinical knowledge base and learn core solutions.
  • Patience and listening skills to respond appropriately and interact positively with consumers.
  • Knowledge of electronic health records and scheduling software a must.
  • Technical skills: proficient with Microsoft Word, Excel, and Outlook.
  • Excellent organizational, problem-solving, and interpersonal skills.
  • Ability to prioritize and meet multiple deadlines.
  • Bilingual a plus (Spanish).
Why Choose Us:

At Northern Children's Services, we value diversity, inclusion, and the well-being of every individual. We are committed to creating a therapeutic environment and community that promotes safety, nonviolence, and resilience. We offer a comprehensive benefits package, including health, dental, and vision insurance, life insurance, 401(k) retirement plan, paid leave, and employee assistance program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about supporting the healthy development of children and youth, and stabilizing their families to build stronger communities, we encourage you to apply for this exciting opportunity.

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