Customer Service Associate
16 hours ago
The Customer Service Representative role at U-Haul is an excellent opportunity for individuals who enjoy working with customers and are passionate about delivering exceptional service. As a key member of our team, you will be responsible for assisting customers with U-Haul products and services, answering questions, and providing education on our offerings. Your primary focus will be to ensure that every customer interaction is positive and memorable.
About the Role
This position involves moderate risks or discomforts, requiring special safety precautions when working around moving parts or machines, fumes, or irritant chemicals. You may be required to use protective clothing or gear such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning yourself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs assisted or unassisted.
Key Responsibilities
* Assist customers inside and outside a U-Haul center with U-Haul products and services
* Use smartphone-based U-Scan technology to manage rentals and inventory
* Move and hook up U-Haul trucks and trailers
* Clean and inspect equipment on the lot, including checking fluid levels
* Answer questions and educate customers regarding products and services
* Prepare rental invoices and accept equipment returned from rental
* Install hitches and trailer wiring
* Fill propane (certification offered through U-Haul upon employment)
* Drive a forklift (certification offered through U-Haul upon employment)
* Participate in ongoing continuous U-Haul education through U-Haul University
Requirements
* Valid driver's license and ability to maintain a good driving record
* High school diploma or equivalent
Salary Information
We offer a competitive salary of $42,000 per year, which reflects the value we place on your skills and experience. Additionally, you can earn extra income by participating in our referral program and bonuses for meeting certain performance targets.
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