Customer Service Coordinator
7 days ago
At U-Haul, we're seeking a skilled Reservation Manager to support our team in delivering exceptional customer experiences. As a key member of our operations team, you'll play a vital role in ensuring the seamless placement and distribution of equipment to meet customer demand.
Main Responsibilities:
- Manage customer calls and reservations, providing timely and accurate support to meet customer needs
- Collaborate with field team members and U-Haul dealerships to coordinate equipment placement and distribution
- Review reports and metrics to optimize equipment availability and balance regional market inventory levels
- Support the U-Box portable storage product and other reservation-related initiatives
- Ensure compliance with company policies and procedures, promoting a healthy and productive work environment
Requirements:
- High school diploma or equivalent
- Working knowledge of office equipment, including multiline phones, phone etiquette, and Microsoft Office
- Proficient in customer service, time management, and multitasking
- Ability to work in a fast-paced environment and adapt to changing priorities
- U-Haul is an equal opportunity employer and welcomes applications from diverse candidates
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