Service Specialist

1 week ago


New York, New York, United States Epiq Full time

Epiq is seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will be part of a dynamic team that provides exceptional office services support to our clients. Your primary responsibilities will include mail services, copy services, floor coordination, and facilities services. You will be responsible for accurately producing copy, print, and scan projects, as well as maintaining the upkeep of copy rooms and stocking general supplies. You will also be responsible for delivering paper and performing basic daily maintenance. Additionally, you will be required to handle client complaints with professionalism, patience, and diplomacy. You will work closely with clients to resolve issues and provide exceptional customer service. The ideal candidate will have a high school diploma, associate degree preferred, and 1+ years of experience in a customer services field. You will also have experience in a legal environment providing copy, print, scan, and mail services. You will be able to multitask with attention to detail and resolve issues with professionalism and tact. You will also be able to lift or move 40 lbs. or greater and work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. The compensation range for this role is $16.75 to $22.00 per hour, and you may be eligible for an annual bonus. Epiq is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. If you need assistance or an accommodation during the application process, please let us know. We are pleased to provide such assistance and no applicant will be penalized as a result of such a request.


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