SAP Customer Support Specialist
2 weeks ago
Requisition Number: 24229
At UGI Utilities, Inc., we are dedicated to delivering a comprehensive range of energy solutions and services to our clientele in a secure and cost-effective manner. As the energy landscape evolves, UGI remains committed to providing safe and dependable service to our 750,000 customers across 45 counties in Pennsylvania and 1 county in Maryland.
We aim to mirror the communities we serve by attracting and retaining exceptional talent while fostering a diverse workforce that upholds our values of safety, service, and integrity. As a member of UGI Utilities, you can anticipate a competitive total compensation package along with extensive benefits. UGI is devoted to acting sustainably and socially responsibly to minimize our environmental footprint and enhance the lives of our customers, communities, and employees. To explore more about UGI's workplace culture, sustainability initiatives, and commitment to diversity, equity, and inclusion (DE&I), we encourage you to visit our UGI Corporate sustainability page.
This position operates in a hybrid format, requiring presence in the office three days a week. The responsibilities include integrating various business functions (Finance, Controlling, Supply Chain, Human Resources, Customer Service, Meter Operations, etc.) into print-related capabilities within the OpenText and SAP IS-U CR&B systems. This role encompasses involvement in all facets of project work, ongoing functional enhancements, troubleshooting, software updates, and compliance with legal changes.
Key Responsibilities:
- Collaborate throughout all stages of the systems development life cycle (SDLC), focusing on the analysis, design, and development of configuration-based solutions.
- Support UGI's billing print and correspondence processing, enhancing existing technical skills and experience with the OpenText StreamServe product.
- Expand capabilities within the SAP CR&B and OpenText systems concerning operational print activities, resolving print issues, and coordinating with UGI's print vendor.
- Work alongside business unit analysts, EBT resources, and other IT technical personnel to develop new systems and enhance existing ones to meet evolving business policies and legislative requirements.
- Conduct configurations to support defined business processes/functions, ensuring timely testing and validation of software updates released by SAP and OpenText.
- Troubleshoot incidents reported against IT applications and provide 24/7 primary and/or secondary support to core applications deemed business-critical.
Qualifications:
- Possess analytical skills to assess business processes and their influence on application functionality.
- Understand project plans and articulate roles, project goals, and timelines clearly.
- Basic knowledge of COBIT5-based IT Governance and Management frameworks or other structured industry-standard methodologies is preferred.
- A Bachelor’s degree in Information/Computer Science, Information Systems, or a related field is preferred.
- At least two (2) years of experience supporting the OpenText StreamServe product and two (2) years of experience with applications, systems, or business processes related to invoice and correspondence printing.
- Preferred: Two (2) years of experience with SAP Utilities (IS-U / CR&B) configuration and integration with the OpenText StreamServe product.
- ITIL (IT Infrastructure Library) Foundation certification is desirable.
- Prior hands-on experience supporting business processes, applications, or systems with analysis, configuration, testing, and/or improvement associated with the OpenText StreamServe product.
Benefits:
- Medical, prescription, dental, and vision insurance
- Life insurance
- Disability plans
- Company stock purchase program
- Tuition reimbursement
UGI Utilities is an equal opportunity employer. We do not discriminate based on race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.
Successful applicants will be required to pass a pre-employment drug screen as a condition of employment, and if hired, will be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor engaged in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
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