Operations Director

4 weeks ago


Denver, Colorado, United States Johns Lyng Group Full time

The Johns Lyng Group is a dynamic and industry-leading Restoration & Construction company established in 1948 with a reputation for excellence. As a key member of the team, the Operations Manager will be responsible for day-to-day operations, compliance, and financial objectives. The role requires leadership, business management, business development, and account management skills.

Key Responsibilities:

  • Manage the day-to-day workflow and operations of the business
  • Establish and manage the business to meet and exceed financial goals and objectives
  • Assist with the growth of the business into new sectors such as insurance and construction
  • Meet Service Level Agreement (SLA) and Key Performance Indicator (KPI) requirements

Requirements:

  • Construction background with a General Contracting license
  • 5+ years of relevant professional experience
  • Proven experience in a business manager or senior manager position
  • Background in the insurance building industry preferred
  • Computer skills including Microsoft Suite
  • Background in the Emergency Restoration Industry Essential
  • Xactimate experience highly regarded
  • Positive attitude, sound work ethic, and dependable
  • Excellent communication and interpersonal skills
  • Ability to build effective relationships and be empathetic to the needs of the client
  • Ability to manage multiple and competing priorities
  • Excellent organizational and time management skills
  • Confident and professional phone manner
  • Dispute resolution skills
  • Experience in and demonstrated understanding of Occupational Health and Safety (OHS) rules and regulations
  • Familiarity with legislations and regulations of the industry
  • Familiarity with current market rates and trades
  • Valid motor vehicle license

Benefits:

  • 401(k) matching
  • Dental Insurance
  • Employee Assistance Program
  • Health Insurance
  • Paid Time Off
  • Referral Program
  • Vision Insurance

A pre-employment criminal background check and medical examination will be part of the recruitment process.



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