Operations Director
4 weeks ago
The Johns Lyng Group is a dynamic and industry-leading Restoration & Construction company established in 1948 with a reputation for excellence. As a key member of the team, the Operations Manager will be responsible for day-to-day operations, compliance, and financial objectives. The role requires leadership, business management, business development, and account management skills.
Key Responsibilities:
- Manage the day-to-day workflow and operations of the business
- Establish and manage the business to meet and exceed financial goals and objectives
- Assist with the growth of the business into new sectors such as insurance and construction
- Meet Service Level Agreement (SLA) and Key Performance Indicator (KPI) requirements
Requirements:
- Construction background with a General Contracting license
- 5+ years of relevant professional experience
- Proven experience in a business manager or senior manager position
- Background in the insurance building industry preferred
- Computer skills including Microsoft Suite
- Background in the Emergency Restoration Industry Essential
- Xactimate experience highly regarded
- Positive attitude, sound work ethic, and dependable
- Excellent communication and interpersonal skills
- Ability to build effective relationships and be empathetic to the needs of the client
- Ability to manage multiple and competing priorities
- Excellent organizational and time management skills
- Confident and professional phone manner
- Dispute resolution skills
- Experience in and demonstrated understanding of Occupational Health and Safety (OHS) rules and regulations
- Familiarity with legislations and regulations of the industry
- Familiarity with current market rates and trades
- Valid motor vehicle license
Benefits:
- 401(k) matching
- Dental Insurance
- Employee Assistance Program
- Health Insurance
- Paid Time Off
- Referral Program
- Vision Insurance
A pre-employment criminal background check and medical examination will be part of the recruitment process.
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