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IT Support Specialist

1 month ago

Chandler, Arizona, United States Asahi Kasei Full time
Job Title: IT Support Analyst

We are seeking an experienced IT Support Analyst to join our team at Asahi Kasei America, Inc. The successful candidate will be responsible for providing technical assistance and training to ensure efficient computer operation, enabling end users to perform their business tasks effectively.

Key Responsibilities:
  • Prioritize and manage incoming incidents, requests, problems, and tasks, providing realistic timelines to requestors
  • Analyze, monitor, and resolve incidents, requests, problems, and tasks
  • Escalate issues to appropriate global groups or external vendors/customers as needed
  • Document all steps and resolutions in the ServiceNow ticketing system
  • Follow up with requestors to confirm resolution
  • Adhere to all standard operating procedures and policies
  • Create and update documentation for IT procedures, incidents, and requests
  • Maintain ongoing communication and follow-up with end users and IT team members on managed tickets
  • Perform root cause analysis to prevent future issues
  • Install system images on laptops and desktops
  • Ensure thorough documentation of assets and tickets
  • Coordinate and manage IT projects as assigned by your manager
Requirements:
  • Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience
  • Experience with ServiceNow or other ticketing systems is a plus
  • Active Directory experience is a plus
  • Office 365 administration experience is required
  • PC imaging experience is a plus
  • Experience with Intune or mobile device management is a plus
  • Experience supporting users remotely with mobile devices, PCs, and printers is a plus
Work Environment:

You will primarily support your main location (80%+ of the time) and occasionally visit other companies in the Phoenix area that may lack dedicated IT support. You will also cover additional locations during the IT support person's PTO. Flexibility to assist where needed as part of a global IT team is essential.

Here are the local companies you will likely visit on an as-needed basis:

  • Austin Companies
  • Brewer Companies
  • DSI
  • Erickson Companies - Primary location, Chandler AZ
  • Focus Companies