Medical Office Operations Manager

4 days ago


Lakeland, Florida, United States SPCA Florida Full time
Animal Care and Veterinary Medical Center Assistant

At SPCA Florida, we're committed to creating exceptional employee experiences where everyone makes a difference in animals' lives. Our passion is cultivating your career and future in veterinary medicine.

We are actively seeking an experienced full-time veterinary Client Service Coordinator for our state-of-the-art medical center. The ideal candidate will have a strong passion for medicine, clients, and compassion for animals, matched with a commitment to professional growth.

The successful candidate will play a vital role in our mission by serving as the primary point of contact for clients, providing exceptional customer service and making our clients feel welcomed and appreciated. Key responsibilities include coordinating and communicating with veterinary staff to ensure efficient and timely delivery of services, assisting with client education by providing information on pet care, veterinary procedures, and medication administration, remaining calm in stressful situations while confidently interacting with clients in person and on the phone, and processing payments and handling financial transactions with clients.

This is a competitive hourly opportunity based on experience, offering $22-$28/hour, ~403B Retirement Plan, Holiday Pay, Dental and Vision Insurance, and at least one year's recent experience in a medical environment (preferably a veterinary facility) with increasing responsibilities. Knowledge of general office practices and procedures, receptionist experience, ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, handle cash and other forms of payment, and interact closely with clients and patients on a daily basis are essential skills and qualifications.

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