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Customer Account Financial Specialist

2 months ago

Fairhaven, Massachusetts, United States Acushnet Full time

WE ARE A PRODUCT COMPANY.

All potential candidates should read through the following details of this job with care before making an application.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The Acushnet Company has a rich history intertwined with the world of golf. From our inception, we have dedicated ourselves to enhancing the experience of passionate golfers through outstanding product performance, innovative technology, unmatched quality, and exceptional service. We are not merely a collection of leading golf brands and products; we are a team united by our love for the game. We are bridge builders who take our responsibility seriously to improve our brands, businesses, communities, and the game of golf.

Together we adhere to the principle, "Autograph your work with excellence." We earn our status as unrivaled leaders in every category in which we operate, striving for excellence in all that we do—from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to fostering a workplace grounded in diversity, inclusion, belonging, and respect.

Summary: The Customer Financial Services Specialist will oversee a portfolio of customer accounts, including but not limited to accounts based in Latin America and the west coast of the US, within the order-to-cash cycle, adhering to departmental and corporate guidelines and objectives. This role involves daily account communication to resolve A/R issues and delinquencies, managing orders against credit lines and A/R guidelines, and processing modifications to customer master records.

Responsibilities:

  • Maintain the integrity of customer master records (bill-to and ship-to) in accordance with sales and marketing policies, including decisions on account closures, sales approvals, and address changes, while being aware of potential legal implications.
  • Engage with customers to collect and resolve overdue balances.
  • Utilize YayPay software (or similar) to prioritize and implement collection strategies.
  • Ensure adequate documentation of accounts to support collection efforts.
  • Escalate issues to management as necessary.
  • Employ automated email technologies for communication.
  • Handle inbound and outbound calls from customers and sales representatives.
  • Monitor payment trends and scoring changes, taking corrective actions to mitigate potential risks, including adjusting credit lines.
  • Execute security measures as needed (e.g., drafting on letters of credit).
  • Code customer deductions and pursue resolution.
  • Negotiate acceptable payment plans as required.
  • Continuously review assigned order queues to determine which orders should be credit released or restricted.
  • Release orders in accordance with departmental guidelines.
  • Communicate formally with sales and customers regarding necessary actions for order releases.
  • Review weekly held order reports and take corrective actions as needed.
  • May involve negotiations with customers.
  • May require submission of formal credit line recommendations as necessary.
  • Process customer refunds and account reconciliations.
  • Draft correspondence to customers and sales representatives regarding account-specific issues.
  • Generate custom reports upon request that typically relate to specific customers or groups of customers.
  • Proficiency in Excel and Word is required.

Requirements:

  • High School diploma; some college coursework is desirable.
  • Proficient typing skills and familiarity with Microsoft Office products are essential.
  • 3-5 years of experience in commercial credit and collections.
  • Experience in a call center environment is strongly preferred.
  • Proficiency in Spanish is required.
  • Excellent organizational and time management skills are necessary.