Banking Professional Sonoma

4 weeks ago

Sonoma, California, United States Quality Talent Group Full time

About Quality Talent Group Sonoma



About this role



Quality Talent Group is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Quality Talent Group for years to come.



In this role, you will be responsible for supporting customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will also complete operational activities while minimizing risks under established policies, perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization. You will receive direction from managers and exercises judgment within defined policies and procedures.



Key Responsibilities:




  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers financial needs


**Requirements:**




  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


**Preferred Qualifications:**




  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues


**Work Environment:**



This position is located in Sonoma, CA. The salary for this position is $20.00 - $25.14 per hour. The job requires the ability to work a schedule that may include most Saturdays. This position is not eligible for Visa sponsorship. We offer a comprehensive set of benefits, including health insurance, 401(k) Plan, paid time off, disability benefits, and more.



Schedule a call with a recruiter to discuss this opportunity.

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