Automotive Parts Specialist

3 weeks ago

Newark, California, United States O'Reilly Auto Parts Full time

Job Summary

The Parts Specialist will provide exceptional customer service to retail and installer customers, ensuring a high level of satisfaction and loyalty. This role will also support store management in achieving assigned tasks and contribute to the overall success of O'Reilly Auto Parts.

Key Responsibilities

  • Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, and Rock the Call.
  • Promptly greet customers in a friendly and courteous manner, assisting them in selecting merchandise.
  • Assist managers and installer service specialists in serving professional customers as needed.
  • Complete assigned company training relevant to the position.
  • Provide excellent service to customers calling the store on the phone, answering calls according to company policy and accurately looking up parts and quote prices.
  • Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, making change, and processing credit card transactions.
  • Process exchanges and returns for credit in a friendly manner, following company policies and procedures.
  • Address and resolve customer complaints in a friendly manner.
  • Assist with daily operational tasks, including preparing new, core, and warranty merchandise returns for shipment to the distribution center.
  • Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
  • Perform various in-store services for customers, including installing wipers, testing and charging batteries, and replacing headlight capsules.
  • Occasionally drive a delivery vehicle to make deliveries when business needs dictate.

Requirements

  • Ability to quickly match alphanumeric sequences.
  • Ability to provide outstanding, friendly, and professional customer service.
  • Must be able to multitask, handling customers on the phone and in the store at the same time.
  • Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
  • ASE certification is a plus.
  • Fluency in multiple languages, with Spanish being highly desired.

Total Compensation Package

  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer, administering hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

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